Returns & Refunds

We want you to be completely happy with your Termka purchase. If for any reason you're not, we offer a straightforward 30-day return policy. Please read the details below.

1. Return window

You have 30 days from the date of delivery to initiate a return. This exceeds your statutory 14-day cancellation right under the Consumer Contracts Regulations 2013.

2. Eligibility

To be eligible for a return, your item must meet the following conditions:

• The item must be unused and in its original condition.
• The item must be in its original packaging, including any protective wrapping.
• You must provide proof of purchase (order confirmation email or order number).

Items that show signs of use, damage caused by the customer, or that are returned without original packaging may be subject to a partial refund or may not be eligible for return.

3. How to start a return

To initiate a return, please email us at hello@termka.co.uk with the following information:

• Your order number
• The reason for your return
• Photographs of the item (if returning due to a defect or damage)

We will reply within 2 business days with return instructions, including the return address. Please do not send items back without contacting us first.

4. Return shipping

Return shipping costs are the responsibility of the customer, unless the item is defective or we sent the wrong product. In those cases, we will provide a prepaid return label or reimburse your return postage.

We recommend using a tracked delivery service when returning items, as we cannot be held responsible for returns lost in transit. All returns must be posted from within the United Kingdom.

5. Refund process

Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 7–10 business days. Please note that your bank or card provider may take additional time to post the refund to your account.

Refunds will include the product price. Original shipping costs are non-refundable unless the return is due to our error or a defective product.

6. Damaged or defective items

If your item arrives damaged or defective, please contact us within 48 hours of delivery at hello@termka.co.uk with photographs of the damage. We will arrange a replacement or full refund at no additional cost to you, including return shipping.

This does not affect your statutory rights under the Consumer Rights Act 2015.

7. Exchanges

We do not currently offer direct exchanges. If you would like a different product, please return your original item for a refund and place a new order.

8. Natural wood variations

Our products are handcrafted from natural walnut wood. Variations in grain pattern, colour, and texture are inherent characteristics of the material and are not considered defects. Returns based solely on natural wood variation will be assessed on a case-by-case basis.

9. Late or missing refunds

If you have not received your refund within the stated timeframe:

• Check your bank account or card statement again.
• Contact your bank or card provider, as processing times vary.
• If you have done both and still have not received your refund, please contact us at hello@termka.co.uk.

10. Contact us

For any questions about returns or refunds, please get in touch:

Termka
Email: hello@termka.co.uk